Shipping policy

Last updated: November 11, 2026

Where we ship

We currently ship to addresses in the United States (the 50 states and Washington, D.C.). We do not ship to P.O. boxes, APO/FPO addresses or US territories at this time.

Shipping cost

Shipping is free on every order. Prices are in US dollars. There are no import duties or customs fees for you to pay on delivery; we cover them.

Processing and delivery times

Product	Processing	Delivery after shipping
EyeCam, SwimBot and other standard products	1–3 business days	usually 5–12 business days
Custom pet hoodies and other personalised items	Proof emailed within 24 hours; production 2–5 business days after you approve the proof	usually 3–5 business days

Items from one order may ship separately and arrive on different days. Delivery times are estimates, not guarantees, and can be longer during holidays or carrier delays. If your order will ship later than the times above, we will email you, and you can cancel for a full refund.

Tracking

Every order ships with tracking. You will receive a tracking link by email as soon as your order ships.

Lost, late or stolen packages

If your tracking has not updated for 10 business days, or your package is marked delivered but you cannot find it, email hello@oliverlane.co. We will open a claim with the carrier and send a replacement or refund once the claim is confirmed.

Address changes

Please check your shipping address at checkout. Contact us within 12 hours of ordering to change it. We cannot redirect a package once it has shipped, but we will help you work with the carrier.