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FAQs

Where do you ship from? - USA/WORLDWIDE

Our products are USA Designed and Shipped from various warehouses around the world. We are proud to offer 100% Free Priority Shipping WorldWide on all orders!

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

I'm afraid to pay online, is this safe?

Yes, our site is 100% safe and secure. All payments are processed by a third party, authorized payment processor. We use SSL encryption protocols and safety measures to protect your payment information.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team and we will respond within 24 hours to assist with the process.

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express. Additionally, you are welcome to pay via PayPal, Apple Pay, or a number of other compatible processors at your convenience.

 

Any other questions?

We would be more than happy to help! Please Contact us through our Contact Us form in the "Help" section below, or via email at info@oliverlane.co